I'm happy that you're excited about your order! If you ordered something during a pre-order, it can take 4-6 weeks to ship, depending on the supply chain. I work a full-time day job on top of Ghost Bongo but try to get orders out as soon as possible.
Can I pick up my order in person?
No, all orders placed online will be shipped.
Do you accept returns or exchanges?
We do not accept returns unless the item was received damaged. If your item arrives damaged, you may return it, but you will be responsible for the return shipping costs. To initiate a return, please contact us within 30 days of receiving your order with photos of the damaged item.
We might accept exchanges if the exchanged item is still in stock, but you will be responsible for the shipping costs. Send an email with your request and we'll let you know if we can swing it!
I sent you my order in an Instagram DM. Why didn't I get it?
Orders cannot be placed in my DMs. It's too difficult to manage and keep track of inventory and payments. Sign up for my newsletter to get notified when new products drop if you're worried about things selling out.
Do you do commissions?
Yes! Send me an email with the project details, budget, timeline, and more. I can't guarantee I'll have time, but am always open to collaborating.
Do you ever sell in person?
Yes! I'll announce upcoming markets and in-person sales on my Instagram account.
If you're setting up an event or want to do a pop-up, send me an email.
Do you have another question? Contact me.